Horse Barrel
Sandy's Saddlery & Western Wear
Carhartt Workwear Western Wear, Cowboy Hats, Westerns Boots, Wrangler Footwear, Jewellery, Giftware, English & Western Tack
Your Country & Western 'Head' Quarters
Horse Jumping
5452 Mitch Owens Rd. Manotick, Ontario K4M 1B2 (613) 692-4300

RETURNS, EXCHANGES & REFUNDS

Our goal at Sandy's Saddlery is to ensure that you are completely satisfied with your purchase.

We are happy to make exchanges and refunds provided that the product has not been used or damaged. To return product bought at our store location, please return your merchandise in its original condition, with a copy of the sales invoice, within 30 days for a full refund, exchange or credit. To return product bought online, please follow the steps below.

ONLINE RETURN/EXCHANGE PROCESS

  • Please complete the electronic Return Authorization Request form by clicking here.
  • Once you have submitted the electronic Return Authorization Request form please allow us up to 2 business days to process the request.
  • One of our Customer Service Representatives will contact you by Email with an approved Return Authorization Number (RA#) along with instructions on how to return or exchange your item(s) and an approved ship-to address for you to send your package to.
  • Print a copy of this email and attach it to the item(s) you are returning.
  • Carefully pack your approved products (along with the copy of the RA# email) and address your package to the ship-to address provided to you by our Customer Service Representative in the RA# Email that was sent to you. Be sure to reference the approved RA# either on the address label or on the box itself.
  • Important: All packages that are returned without an approved RA# on the box will be refused.
  • Please return items to the address that we provided to you. Sorry, we cannot accept collect returns. Shipping charges are not refundable. However, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or if we have determined that the item is defective.
  • Exchanges will, in most cases, be sent back to you without additional shipping charges, however, a $3.00 handling charge will be applied per parcel.

At Sandy's Saddlery, we want to make sure that you are happy long after you have received your goods. Should you need any assistance with your purchase, our trained Customer Service Representatives will be pleased to assist you. Please feel free to contact us at 1-613-692-4300 or by email at info@sandys-saddlery.com.

FORM_TITLE
Sandy's Saddlery
5452 Mitch Owens Rd., Manotick, Ontario
Canada K4M 1B2
(613) 692-4300
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